RETURNS & EXCHANGES

Items purchased on mar-29th.com are eligible for free return or exchange within 14 days of delivery.Personalised items are made to order and cannot be returned or exchanged.All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return.To make your online order return via mail, begin by requesting a Return Authorization through this form before sending your item(s).

Items must be returned to us in perfect condition.
Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.
All shoes must be tried on a carpeted surface until you have decided to keep them.
All products that come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged box as this is considered part of the product.
Coats should be returned with their dust bag as this is considered part of the product.
When returning by mail, please make sure to return the shoes/accessory item and its corresponding box inside another solid carton box to not damage the original packaging.
Mar.29th, reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.
Mar.29th, UPS return services are only valid in the original country to which an online order was shipped. Find your nearest UPS drop off point here www.ups.com/dropoff or call 1-800-PICK-UPS to arrange a free collection.

TRACKING YOUR RETURN

You can follow your return in transit on UPS.com www.ups.com if you retain a copy of the Return Tracking Number from the return label you receive.

Once received, returns take approximately 3-5 business days to process. Upon completion, a refund confirmation email will be generated.

For exchanges, please allow an additional 1-2 business days processing time for the new item(s) to be prepared and dispatched. Upon completion, a shipment confirmation for your new exchange order will be generated, including your new tracking details.

Please note that return processing may take additional time during peak seasonal times.

RETURN

All returns that are shipped back within the 14-day time period or returned in store will be refunded to the original form of payment.

 

EXCHANGES

Exchanges requested online are only processed upon receipt of returned merchandise and are based on stock availability at that time. We are not able to reserve or guarantee stock in advance. Should you be interested in a different color or style, or if the product page states the product is low in stock, please register your return request for a refund, and simply purchase the new piece separately at www.mar-29th.com.

 

FINAL SALE

With Final Sale tag, cannot be returned for exchange or refund.

REGISTER RETURN